From housing to park maintenance

The character of our work varies greatly. Peab is a complete community builder that offers its customers comprehensive solutions, or partial solutions if they prefer. We build everything from housing in various ownership forms and public buildings to maintaining parks and delivering concrete and other input goods to our customers. Our construction contract work during 2023 included building hospitals and senior living, schools, prisons and swimming pool facilities, different kinds of infrastructure projects, operation contracts for road maintenance, and groundwork for both new housing tracts and treatment plants.

Local roots close to customers

It is imperative for a long-​term, sustainable relationship that Peab deliver on its obligations to customers. A satisfied customer is a customer that comes back and is vital to our company. Therefore it is crucial that our work in every project is based on the needs of our customers and the local community. A prerequisite for this is our expert and engaged employees, along with good channels to a local supply of input goods, employees and local subcontractors.

Customers are making higher and higher demands on the projects they order. In particular they want a digitalized process from planning to production and that the project is permeated by climate and environment consideration. This can be everything from climate calculations and certifications to practical demands concerning emission reductions and material choices. Above all we see a greater emphasis on how we work to achieve project and sustainability targets, and often success is hinged on close collaboration from an early stage. We consider working together in partnership throughout the entire project a prerequisite for achieving goals and satisfied customers and this development is right in line with our wishes.

Naturally our engaged employees are a vital part of close partnerships, working to build close collaboration at an early stage. Clearly defined processes are also important. For example, we have a function responsible for partnering and collaboration in business area Construction. Its purpose is to sell in Peab’s expertise right from the start of a project and create the circumstances for structured partnership forms where the general contractor, consultants, subcontractors and other key actors ensure the project’s success together. Collaboration is often the catalyst to new solutions and innovation in construction and civil engineering operations and it promotes environmental and climate work.

Before we begin working with a customer we do meticulous studies and investigations into all their requirements and our ability to meet them regarding materials and staffing as well as our capacity to fulfill the sustainability demands. We have a Procurement Council that aids in producing fair and thoroughly processed offers and reducing the level of risk for Peab and our customers.

To monitor our work and our customers’ perception of us we continually measure customer satisfaction through our Customer Satisfaction Index, which is also one of our nine external targets. Find more about the result for 2023 below. In addition, we also monitor a variety of checkpoints such as guarantee and complaint costs.